experience our
showroom —
D'PERGOShowroom
We welcome you to visit our only authorized showroom, where you can experience first hand various models, options and configurations of our instruments.
The showroom also offers additional products. Guitar consultations are by appointment only. Please contact us to schedule a showroom visit.
D’Pergo Custom Guitars - Company Headquarters
PO Box 1023
Windham, NH 03087
Tel: (603) 537-9687
Fax (603) 537-9686
General Information - Ext 10
Sales - Ext 11
Technical support - Ext 13
email: info@dpergo.com
In the event that your email is undeliverable or you do not receive a reply, please use the following email address as a back up: dpergo.guitars@gmail.com
Our business office hours are 9AM – 6PM, Monday through Friday, EST. USA
INSTRUMENTACQUISITION
There are 3 ways to acquire a new D’Pergo guitar.
1. Purchase a showroom instrument
2. Place a custom order
3. Showroom builds
PURCHASE A SHOWROOM INSTRUMENT
These are new instruments that are in our showroom and are currently available. The combinations of materials and options on these instruments were chosen specifically by Stefan and therefore cannot be altered. In order to reserve an instrument a non refundable 25 % deposit is required to hold the instrument for a period of 10 days, at which time the full balance is due.
CUSTOM ORDER A D’PERGO
Commission a custom built D’Pergo made especially for your unique player profile. The process begins with a design consultation with the builder. This is a scheduled appointment during which a custom instrument build sheet is created that outlines the details and recommendations for your custom order. The cost of the consultation and documentation is $300 and is applied to your custom order/purchase.
CUSTOM ORDER TERMS
The custom build sheet documents your preferences and options in addition to Stefan’s recommendations. This build sheet will be sent to you for review. It must be signed and returned to us to begin work on your order. A 50% deposit is required to reserve your custom order time. When the deposit is received, time and materials will be allotted for your guitar. If any changes are made to the custom order that affect pricing, the difference will be reflected in the balance due. All sales are final.
Upon completion of your consultation, build sheet, and receipt of deposit /payment, you will receive an approximate delivery date. Please note that this date is an estimate of when the order will be completed. For orders that have a remaining balance, final payment is due prior to the shipping of the instrument. The company will notify the customer by email when their instrument is scheduled to be completed.
SCHEDULING AND LEAD TIMES
Materials are reserved and time is scheduled when the deposit and the signed Build Sheet are received. Custom orders are not started until we have received both a deposit and approved Build Sheet. Please contact the company for current lead times and scheduling.
PRE-PURCHASE A D’PERGO
A showroom build is an instrument that is in the process of being created for our own showroom, which can be reserved prior to its completion. Stefan has hand-selected materials for these instruments and specifically combined the components to deliver legendary D’Pergo tone. Our pre-payment accommodation is recommended for purchasing a showroom instrument, nearing completion. Some custom options and preferences may be available to suit your player profile, depending upon the point in the build process. Any alterations from the original build sheet will depend on what stage of construction the instrument is currently in. Custom options to fit a players profile recommendations require a consultation with the builder.
PRE PAYMENT ACCOMMODATION
D’Pergo Guitars offers a unique accommodation for orders paid in full on new custom orders, or new builds that are already in production and available for purchase. This accommodation can only be
applied to instruments that have not yet been completed. New available instruments and certified pre-owned guitars are not eligible for this accommodation.
D'PERGOOWNERSHIP
SERVICE AND SUPORT
Please contact the company directly with any technical or service related questions. We advise all owners to obtain service for their D’Pergo instruments through the company itself. We do not recommend using any outside repair facility for any major or routine service. We offer a free yearly service for original owners of Signature collection instruments.
PARTS AND COMPONENTS
Tone components, and replacement parts, are only available for instruments that have been purchased from the company, or the original owner with the COA. We do not sell components or parts or provide documentation for any D’Pergo instrument purchased from an un-authorized source, or non-original owner.
WARRANTY
We offer a limited lifetime warranty for as long as you own your D’Pergo guitar.
METHODS OF PAYMENT
We accept checks, wire transfer, and most major credit cards including Master Card, Visa and Discover. A hold period for International orders paid by international credit applies. All sales are final.
FINANCING
Financing is available for qualified applicants. Please contact the company directly to obtain additional information about this option.
TRADES
Authentic un-altered D’Pergo instruments are eligible in trade towards another D’Pergo instrument. Please contact the company directly for additional information.
SHIPPING
All instruments are shipped via a certified carrier, which may vary according to your location. During extreme weather conditions we reserve the right to hold or delay shipments as well as recommend alternative shipping options to help protect your instrument.
A signature is required when receiving your instrument and shipping charges, including special handling (if applicable) are the responsibilities of the customer.
If you are shipping a guitar to D'Pergo Guitars, USA, for any reason, please contact the company to arrange shipment.
CERTIFIED PRE OWNED INSTRUMENTS
On occasion, there may be a pre-owned D’Pergo available for purchase. These are instruments that have been certified to be authentic and unaltered, and have undergone complete and thorough inspection.
DEALERS
Purchasing a D’Pergo instrument from any unauthorized source or online dealer is not advised. We recommend contacting the company directly before making any purchase from any source other than the company itself.